Associate Product Support Engineer

📋 Description Diagnose, configure, troubleshoot Appfire Apps in Atlassian landscape Provide L1/L2 technical guidance and issue resolution Assist L1/L2/L3 investigations under senior guidance Own customer issues from start to finish Collaborate with Senior Engineers and Leads 🎯 Requirements Excellent verbal and written communication Team-oriented, flexible shifts (IST 10–7 or 2–11) and weekend rotation Strong analytical and problem-solving skills Bachelor’s degree in Engineering, CS/IT 🎁 Benefits Equity for every Appfire employee Remote work with remote allowance up to INR 12,000/yr Unlimited paid sick leave Generous vacation policy Group Medical Insurance for family Crèche benefit