Senior Customer Support Executive, Italian & French Speaking

📋 Description Respond to customer inquiries through live chat, WhatsApp, email, and other support channels Manage customer issues related to orders, logistics, website functionality, and general platform Handle complex customer escalations with professionalism, ownership, and a problem-solving approach. Act as the voice of the customer by identifying recurring challenges and collaborating with Support onboarding and training of new team members, sharing knowledge and helping improve team Coach colleagues and provide guidance on challenging cases and customer interactions. 🎯 Requirements 5+ years of experience in online customer support, live chat, and customer-facing communication Native or full professional proficiency in English, Italian, and French is required. Strong customer-first mindset with a commitment to delivering exceptional service. Excellent problem-solving skills and ability to take full ownership of customer issues. Ability to multitask across different platforms while maintaining accuracy and attention to detail. Proactive and forward-thinking approach with the ability to anticipate customer needs. 🎁 Benefits Fully remote work model with flexibility across approved European locations. Unlimited holiday allowance. Opportunity to work in a fast-growing international environment. Collaborative culture with a low-hierarchy structure and strong team empowerment. Continuous learning and professional growth opportunities. Chance to contribute directly to the expansion of a rapidly scaling global platform.