Siena - Platform Experience Engineer

📋 Description Own the hardest customer production problems end to end. Trace, reproduce, fix, and escalate when needed across APIs, integrations, and logs. Work with customer calls to diagnose root causes and implement lasting automation. Collaborate on prompts, AI agent behavior, and product improvements to prevent recurrences. Contribute to platform engineering as a front door to deployment work. 🎯 Requirements Experience with Node.js, TypeScript, React, Express. Strong diagnostic SQL and PostgreSQL skills. Fluent with AI agents, prompts, and AI-assisted tooling. Ability to read code and trace customer-side issues across systems. Willingness to own problems end to end and influence product direction. Excellent communication with customers; able to work asynchronously in a distributed team. 🎁 Benefits Distributed, async-first team culture with ownership and impact. Competitive compensation with equity opportunities and learning budget. AI-enabled tools and premium access to leading AI platforms.