Job Description
📋 Description Provide world class customer support for config and use of the application Develop understanding of cloud-based software supporting long-term care Resolve simple to moderately complex technical issues via analysis/recreation Collaborate cross-functionally to deliver quality resolutions Document problems via phone, email, chat, and web portal Meet service delivery guidelines and KPIs 🎯 Requirements Experience in technical support for web-based software Post-secondary education; IT field preferred Nice to have: IMM/pharmacy integrations or HL7 workflows Experience with PointClickCare modules (Orders, eMAR, HL7) Familiarity with Salesforce/Service Cloud Ability to work autonomously or remotely in a team 🎁 Benefits Remote-friendly role with travel for in-person events as needed Canada-based base salary with full-time benefits Ongoing training and AI-enabled process improvements
