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Job Description
📋 Description Technical owner for long-term customer success in observability deployments. Architect and guide implementation of complex observability solutions across diverse environments. Build relationships with engineers, SREs, and architects; embed Grafana technology in Lead technical discovery, design, onboarding, and enablement with measurable outcomes. Represent customer voice internally to influence product roadmap. Hands-on role with deep technical impact and scale-driven influence on customers. 🎯 Requirements Located on the West Coast (travel up to 25%) and able to work remotely. Bachelor’s degree (or equivalent) and 5+ years in technical support, TAM, consulting, SE or Experience deploying and operating Kubernetes. Strong understanding of observability solutions; Grafana, Prometheus, Loki a plus. Proven ability to manage multiple clients and projects; excellent problem-solving and communication Experience with CRM/ticketing tools and programming languages; ability to travel to meet clients. 🎁 Benefits 100% remote, global culture with open communication and autonomy. RSUs and compensation aligned with market, with country-specific ranges. Structured career growth and opportunities to lead technical initiatives. In-person onboarding and flexible vacation policy with global coverage.
