Job Description
📋 Description Guide daily customer interactions to successful resolutions Own operational customer satisfaction, productivity and customer support representative (CSR) Directly contribute to building a strong, positive Skydio Brand by coaching a team that creats and Directly contribute to imagining and evolving what Skydio Support is as the company, its products Continuously improve processes and policies to enhance customer experience, team engagement, and Gain first-hand product knowledge from frequent use of Skydio products sufficient to engage in 🎯 Requirements 2+ years of progressive customer support leadership experience, including direct people management 2+ years proven effectiveness at leading Support teams responsible for hardware, software and cloud A passion for driving successful customer outcomes in every engagement Thrive on coaching and mentoring team members to achieve their best Empathy, motivation and ability to engage directly with customers to understand a situation and Deep experience with CRM and related tools, including Salesforce Service Cloud, Jira, Databricks or 🎁 Benefits Compensation: base salary range $100,000 - $130,000 per year Equity in stock options and comprehensive benefits Relocation assistance may be provided for eligible roles On-call and extended hours coverage as needed Relocation assistance may be provided for eligible roles #LI-AY1
