IT Support Specialist

📋 Description Own and manage the IT support queue from end to end, resolving requests related to Google Troubleshoot issues and identify when automation vs. manual intervention is needed. Manage user access, permissions, domain configurations, and security checks for IT governance. Coordinate provisioning and onboarding logistics with external vendors across regions. Maintain documentation and records for security compliance (access reviews, onboarding/offboarding Support onboarding of new teams by configuring access and tools for users. 🎯 Requirements 3+ years in IT support, service desk, or technical roles with ability to manage ticket queues. Hands-on experience with Google Workspace administration (user mgmt, permissions, settings). Strong experience supporting Mac users, Chrome, VPN, OS troubleshooting, and workplace tech. Ability to work remotely with distributed teams across Europe. Strong problem-solving, clear communication, and prioritization skills in high-volume periods. Comfort with AI tools like ChatGPT to boost productivity and workflows. 🎁 Benefits Fully remote work environment with flexibility to work from anywhere. High autonomy in a foundational IT role. Opportunity to grow into automation, process improvement, and broader IT operations. Flexible, trust-based, efficient, sustainable productivity approach. Collaborative team culture with knowledge sharing. Access to a global network of tech professionals and SaaS experts.