Senior Manager - Product Partner Operations

📋 Description Lead and develop a team of Partner Operations Specialists across Banking and Expansion product Build durable operational frameworks to scale Mercury's product partnerships. Improve documentation, knowledge management, and communication systems to reduce dependencies. Drive organizational change initiatives and adopt new processes, tooling, and operating models. Collaborate with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and Establish and evolve performance metrics for operational health, partner experience, and team 🎯 Requirements Have 7+ years of experience leading operational programs in fintech or similarly regulated Have 3+ years of experience leading and developing high-performing teams. Strong track record partnering with Product, Engineering, Design, and executives to drive strategic Be relentlessly curious and understand how organizations work before driving change. Experience leading operational change management across many stakeholders. Exceptional written and verbal communication with a belief that documentation is a strategic 🎁 Benefits Inclusive employer with equal opportunity commitment and accommodations available upon request.