Technical Writer (Remote Eligible - Costa Rica)

📋 Description Plan, develop, and maintain customer-facing Help Center content. Own docs quality and strategy across product knowledge base. Collaborate with product teams for enablement content. Produce video content and enable self-serve support. Leverage AI tools to speed content production and scale output. 🎯 Requirements 3-5 years writing/editing content for web audiences. BA in English, Technical Communication, or related field. HTML formatting basics; strong English (C1+). Experience with templates, SEO, and analytics tools. Familiarity with SaaS product content workflows and CMS. Ability to distill technical jargon for customers. 🎁 Benefits Fully paid health & life insurance for employees and family. Monthly productivity stipend. Paid vacation and flexible time away. Paid maternity/paternity leave and volunteer days. Udemy courses and Smartsheet perks.