Manager, Customer Success

📋 Description Lead the Accelerated Customer Success team (~12) Own team performance, development, and coaching Cross-functional collaboration with Sales, Product, Eng, Ops, & Marketing Drive revenue growth, reduce churn, boost satisfaction Implement data-driven strategies to hit targets 🎯 Requirements Bachelor’s degree or equivalent 5+ years in Customer Success or Sales 2+ years managing 3+ customer-facing staff Strong coaching and feedback abilities Experience in SaaS or Insurance environment a plus 🎁 Benefits Base salary $108k - $115k + incentive Hybrid in-office schedule (Cambridge, MA) Health, welfare, and wellbeing benefits