Job Description
📋 Description Lead AI discovery and use case design workshops with business and tech stakeholders in Define architectures leveraging Amazon Connect AI, LLMs, agentic AI patterns, knowledge sources Evaluate data landscape, content quality, security constraints, and readiness for Develop an Agentic AI roadmap with feasibility, effort, impact, and governance considerations. Design AI-enabled customer and colleague experiences, including intent handling, confidence Collaborate with Amazon Connect platform specialists to translate AI designs into contact flows 🎯 Requirements Hands-on expertise with large language models, agentic AI patterns, prompt/response design Experience designing GenAI/agentic AI capabilities for contact center, customer service, employee Working knowledge of Amazon Connect capabilities including contact flows, Agent Workspace, Contact Experience evaluating knowledge sources and enterprise data readiness for RAG-enabled use cases Ability to translate ambiguous business opportunities into structured AI use cases, feasibility Understanding of CX design concepts like self-service containment, authentication tolerance 🎁 Benefits Competitive compensation with annual incentive eligibility. Benefits include medical, dental, vision; tax-advantaged health accounts; financial and income
