Product Support Specialist

📋 Description Be the first line of product-related support via chat Document bugs, review logs, and escalate with Product Engineering Perform pre-release QA checks Own and update the knowledge base and create help center articles Create videos and communicate on new feature releases Refine support processes to improve customer experience 🎯 Requirements 1-4 years in customer-facing technical SaaS support Familiar with AWS, Google Cloud, Azure; APIs; support tools (Zendesk/Intercom) Ability to extract information and analyze data using SQL Strong collaboration with engineering; no hands-on coding required Excellent written/verbal English for chat and KB articles Ownership mindset from issue identification to resolution 🎁 Benefits Remote work: 100% remote with Gather virtual office Competitive salary; local market alignment Equity package for ownership in Secfix Mentorship and access to top mentors €1,000 annual personal development budget Home office budget and coworking options