Senior Customer Success Manager (Supply chain experience) - LSP

📋 Description Own a base of tech-touch customers and design a lifecycle journey. Help develop and craft strategy as an early product specialist. Plan and execute tech-touch CS programs for onboarding, engagement, renewal, and expansion. Segment customers; provide self-guided solutions based on usage data. Optimize consumption, adoption, and monitor metrics to improve outcomes. Engage customers via targeted emails, health scores, and triggers for scalability. 🎯 Requirements 5+ years in Customer Success Tech Touch, Product Specialist, or Project Management. Experience in SaaS environments. Strong interpersonal and communication skills; ability to present to business teams. Analytical and process-oriented mindset; openness to feedback. Experience with Jira and Salesforce is highly preferred. Technologies: Jira, Confluence, Zendesk, TextExpander, Salesforce. 🎁 Benefits In-office work five days a week in Bengaluru. Collaborative culture and opportunities to influence product strategy. AI-enabled product landscape with data-driven decision making.