Customer Retention Specialist

📋 Description Support customers throughout their membership journey. Manage retention conversations and document interactions. Proactively contact at-risk customers to reduce cancellations. Educate on membership options and benefits. Collaborate with teams to improve retention strategies. 🎯 Requirements 0–2 years in customer-facing roles. Excellent verbal and written English. Strong listening and interpersonal skills. Comfortable with phone, email, and remote work. Empathy, organizational skills, and attention to detail. Experience with CRM tools (HubSpot, Salesforce, or similar). 🎁 Benefits Competitive salary with performance-based incentives. Fully remote work from Brazil. Comprehensive onboarding, training, and coaching. Career growth in Customer Success and operations. Opportunity to contribute to healthcare tech environment.