Software Support Specialist

📋 Description Hybrid customer support role in SMB Boutique vertical Support Xplor Mariana Tek and Xplor Growth users Handle inquiries via email, chat and phone in a high-volume center Build relationships and advise stakeholders across Xplor Guide product usage and best practices to maximize value Meet KPIs for tickets, productivity and CSAT 🎯 Requirements 3 years in customer service Experience with gym/fitness or gym management software a plus Basic knowledge of technical support processes and Intercom Excellent English writing and speaking skills Strong multitasking, prioritization and time management Growth mindset and motivation under pressure 🎁 Benefits Flexible working arrangements Paid parental leave Volunteer days and social impact programs Mental health support Global, diverse team with career growth