Incident Manager/Commander

📋 Description Lead IT incidents and high-severity outages for fintech ops Coordinate between engineering, infra and business stakeholders Own end-to-end incident and problem management lifecycle Drive root cause analysis and remediation actions Manage SLAs and ensure operational readiness Support audit readiness and regulatory compliance efforts 🎯 Requirements 8+ years in Incident/Problem Management and IT Operations Strong ITIL knowledge (Incident, Problem, Change, CMDB) Hands-on ITSM tools experience (ServiceNow, JSM, HPSM, CMDB) Experience with SOC audits (SOC 1/2) in fintech/trading Excellent communication and stakeholder management Night shift availability preferred 🎁 Benefits Remote UK with Europe-wide scope Contract role (UK - Remote) and fintech focus Opportunity to impact critical trading platforms