Customer Analytics Lead

📋 Description Own the end-to-end analytical view of the customer journey from pre-acquisition to retention and Develop segmentation frameworks and track health, trends, and commercial impact of key cohorts. Deliver insights on acquisition efficiency, retention dynamics, LTV, CAC, and conversion funnels Monitor and report on customer base KPIs; identify trends, risks, and opportunities. Collaborate with Commercial, Finance, Growth, Product, Operations, and Customer Research & Present findings to senior stakeholders, turning complex analyses into actionable narratives. 🎯 Requirements 3 - 5 years of expertise in customer analytics, including segmentation, cohort analysis, lifecycle Solid understanding of CAC, LTV, retention rates, churn, and conversion funnels Strong commercial acumen linking customer insights to revenue and growth Experience stitching data from multiple sources to build a unified customer view in an ecommerce Healthcare, pharmaceutical, or subscription business model experience is a plus 🎁 Benefits Generous equity allocations with significant upside potential 25 Days Holiday (+ bank holidays) Private health, dental, and vision cover Pension scheme Enhanced parental leave Cycle-to-work Scheme