Support Operational Specialist

📋 Description Own operational and admin customer requests from intake to completion. Provide concierge-level service for Xplor Mariana Tek clients. Balance project work with frontline support when needed. Coordinate and manage customer operational projects and changes. Maintain proactive communication and ownership throughout the journey. Ensure timely completion and high service quality. 🎯 Requirements Experience in customer support, operations, or account management. Strong written and verbal communication skills. Excellent organizational and time management abilities. Ability to manage multiple priorities with accuracy. Proven ability to build trust with customers. Experience with SaaS platforms and support tools is preferred. 🎁 Benefits Hybrid work model: 3 days in the Newcastle office, rest remote. Flexible working arrangements. Supportive company culture and diversity initiatives. Paid parental leave and social impact days. Access to mental health resources and wellbeing programs.