Job Description
📋 Description Primary contact for Health Care Providers and patients on insurance access challenges Provide insurance coverage, verification, prior authorization status, and alternate funding options Educate customers on plan forms, portals, and appeal submissions Investigate escalated access issues and complete benefit investigations when needed Learn and implement changes to processes and systems for all drugs and sources Document information in the proper systems and communicate insurance details to HCP/patients 🎯 Requirements High school diploma or GED; degree preferred 2-4 years in healthcare or reimbursement; call center or healthcare office preferred Knowledge of commercial/government insurance, prior authorization, and alternate funding Experience with Medicare Part D, Medicaid, private payers, and pharmacy/medical benefits preferred Strong leadership, communication, and organization; detail-oriented Proficient with Microsoft Office and other computer systems 🎁 Benefits Comprehensive benefits package including PTO, medical/dental/vision, and 401(k) Eligible to participate in short-term incentive programs
