Desktop Support Analyst I

📋 Description Provide desktop, laptop, printer, scanner, and peripheral support Troubleshoot hardware and software issues via phone, chat, or in person Install, deploy, and maintain company systems and applications Track and resolve incidents using internal ticketing systems while meeting SLAs Perform software updates, including Microsoft security patches and antivirus definitions Document processes and create knowledge base articles 🎯 Requirements Bachelor’s degree in Computer Science, IT, or related field OR 2 years of equivalent work Intermediate troubleshooting skills for hardware and software Familiarity with Microsoft O365 Suite and SharePoint Strong written and verbal communication skills; detail-oriented with strong customer service focus Ability to prioritize tasks effectively; ability to work collaboratively in a team environment Valid driver’s license with acceptable driving record; ability to pass a background check prior to 🎁 Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance