Job Description
📋 Description Provide Tier 1 and Tier 2 IT support across hardware, SaaS apps, identity, and collaboration tools Troubleshoot and resolve technical issues to deliver excellent employee experience Support remote and hybrid employees across multiple time zones Escalate complex issues while owning tickets through resolution Assist onboarding/offboarding workflows and identity management (Okta, Google Workspace) Administer endpoint management platforms and manage software provisioning 🎯 Requirements 2–4 years IT support experience, SaaS/startup environment preferred Experience with macOS; Windows experience is a plus Hands-on with Google Workspace, Slack, Okta or similar identity provider Endpoint management tools (Jamf, Kandji, JumpCloud, Intune, etc.) ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar) Scripting/automation a plus (Bash, PowerShell, Python) 🎁 Benefits Equity in a fast-growing company 401(k) match, financial coaching Paid parental leave, fertility benefits Mental health support and wellness stipend Learning stipend and ongoing development Remote & Office options with SF office perks
