Customer Support Specialist

📋 Description Member Care & Ticket Processing: Assist in handling member inquiries, ensuring understanding of Smart Automation & AI: Leverage automation tools and AI software to speed up resolutions while Priority Management: Assess urgency to prioritize cases and manage escalations with empathy. Provider & Member Outreach: Conduct outbound calls to schedule appointments and verify Proactive Problem Solving: Identify bottlenecks and suggest improvements to leadership. Member Experience: Deliver WOW service tailored to US customers. 🎯 Requirements Language Proficiency: English (Upper-Intermediate+), strong written and verbal communication. High Autonomy & Ownership: Self-management, time tracking, and independent delivery. Resourceful Problem-Solving: Research docs, AI tools, and knowledge bases to resolve issues before Fast & Self-Driven Learning: Quick adoption of concepts and processes with feedback. Adaptability: Comfortable with fast-paced changes and shifting priorities. Tech & AI Literacy: Familiarity with AI tools (ChatGPT, prompts, automation) a plus. 🎁 Benefits Remote work setup and equipment for home office. Flexible schedule (5/2, 15:30–24:00) with additional vacation and sick leave. Healthcare: 100% health insurance with family options at reduced rates. Education: Udemy access and internal/external educational events. Mental health support: Therapy sessions and virtual health lectures. Company events, team-building, and recreational activities.