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Job Description
📋 Description Coach customers throughout lifecycle with CX teams to ensure outcomes. Inspire customers to envision AI/API-driven futures with Kong. Define adoption plans and post-sales engagement metrics. Collaborate with Sales/Product to maximize Kong ROI. Innovate tooling to improve team efficiency. Lead innovative customer projects and become an SME on Kong tech. 🎯 Requirements Experience in customer-facing, technically advanced SaaS/Open Source environments. Solid understanding of Cloud Native tech: Containers, Kubernetes, Microservices. Foundational APIM knowledge and DevOps, CI/CD, Cloud IaaS. Strong communication, self-starter with great organizational skills. Ability to manage a portfolio of commercial customers and automate engagement patterns. Experience building and leveraging reusable assets and self-service tooling.
