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Job Description
📋 Description Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and Partner cross-functionally with Product, Marketing, and CS to align education with launches and Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey Track and measure learning engagement, proficiency, and product adoption to continuously improve 🎯 Requirements 3+ years of experience in customer education, instructional design, or scaled Customer Success Proven ability to design modern learning experiences using microlearning, scenarios, and social Strong content creation skills with the ability to simplify complex product workflows into Data-informed mindset with comfort using product and learning metrics to drive program improvements. Excellent cross-functional collaboration and program management skills in a fast-paced environment. Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking 🎁 Benefits Equal opportunity to participate in accommodations during the application and interview process.
