Job Description
📋 Description Lead enterprise KCS strategy across teams to improve content quality and self-service resolution. Coordinated cross-functional execution from intake to launch and transition. Establish governance and data-driven insights for KCS adoption metrics. Drive change management and enablement, including training Knowledge Domain Experts. 🎯 Requirements 8+ years in technical or customer support and knowledge management roles. KCS v6 certification with PMP preferred; KCS Trainer/Coach certifications preferred. Experience designing and scaling an enterprise KCS program and driving organizational change. Strong cross-functional influence, negotiation, and executive presentation skills. 🎁 Benefits Perks across flexible time off, wellness resources, team events. Access to benefits detailed at purebenefits.com.
