Job Description
📋 Description Lead post-sales service delivery for large enterprise accounts. Serve as primary advocate for strategic clients and align with IT roadmaps. Navigate escalations and drive proactive risk mitigation for platform adoption and retention. Bridge customer priorities with CX, Product Management, and Engineering teams. Mentor others and share internal best practices to raise service quality. 🎯 Requirements 6+ years in a customer-facing, enterprise account role. Experience managing large enterprise relationships and driving retention and adoption. Strong cross-functional leadership to coordinate Engineering, Product, Support, and Legal. Deep understanding of enterprise data storage and IT infrastructure. Proven ability to translate customer feedback into product and roadmap inputs. Excellent communication and escalation management skills. 🎁 Benefits Competitive base salary and potential incentives/equity. Comprehensive benefits and flexible time off. Inclusive, growth-focused environment with recognized workplaces.
