Service Desk Level 1 Analyst (3rd Shift)

📋 Description Respond to incoming calls, emails, and chats for technical support. Log service desk interactions in the ticketing system. Provide first-level support for desktops, laptops, printers, mobile devices, software, M365, AD Escalate complex problems when needed; ensure timely resolutions. Follow up with customers to ensure satisfaction. Continuously improve skills via training and self-directed learning. 🎯 Requirements 1-2 years in a technical support role (service desk/IT support). Strong customer service; explain tech to non-technical users. Proficiency in Microsoft Office, Windows, Microsoft 365; basic network troubleshooting. Experience with AD account management and password resets preferred. Knowledge of ticketing systems, incident management, ITIL-like frameworks a plus. Basic TCP/IP, DNS, VPN, Wi-Fi, printers, and connectivity troubleshooting. 🎁 Benefits Medical, dental, vision coverage Life insurance 401(k) with company match You Pick a Day paid holiday FSA and HSA options Pet insurance