Customer Service Representative - Print Production

📋 Description Respond to calls, emails, and chats; resolve customer concerns with empathy and accuracy. Act as primary expert for live contacts and guide order replacement in real-time. Review requests to determine internal errors vs. customer-driven changes; document intake. Open/navigate Illustrator and Photoshop files to diagnose print issues and edit designs. Collaborate cross-functionally to transition customers to Print Quality queue. Record detailed technical data in Salesforce to track trends. 🎯 Requirements Excellent written and verbal communication; adjust tone for live interactions. Proficiency in Adobe Illustrator, Photoshop, Acrobat Pro; Lightroom a plus. Ability to solve complex print/design problems on the fly. Experience with Salesforce Lightning and Google Suite. Ability to work in a remote, team-oriented environment with feedback. Willingness to work a schedule that includes at least one weekend day. 🎁 Benefits Remote, seasonal role with compensation details in posted note. Hybrid/remote-friendly collaboration and cross-functional exposure. Equity to be determined per location and role; employer info provided in description.