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Job Description
📋 Description People management. Provide day-to-day frontline management, coaching, and development for the IM Capacity management. Maintain real-time visibility into team capacity and utilization, and balance Assignment logic. Own the logic and process for matching IMs to projects based on scope Project-plan rigor. Ensure consistent, high-quality project plans, milestone tracking, and status Delivery quality. Define and uphold standards for implementation execution, escalation handling Delivery methodology. Establish the repeatable delivery methodology, templates, and playbooks that 🎯 Requirements 7+ years in professional services, implementation, or delivery leadership within a B2B SaaS or Demonstrated experience standing up or scaling a Professional Services function — ideally building Strong command of services commercials: scoping, estimation, SOW construction, pricing, margin Proven ability to run a frontline delivery team with rigor — capacity planning Comfort operating in ambiguity as a builder; you are equally happy managing the team today and Excellent cross-functional partnership skills across Sales, Finance, Product, and Customer Success 🎁 Benefits Competitive compensation. For this role our salary is targeted at $155,000 - $180,000 per year. Syndio Equity. So you can share in Syndio’s success. Flexible vacation policy. We encourage our team to recharge when they need to, plus paid sick time Paid parental leave. Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents. 401(k). To help you save for your future.
