Customer Success Manager

📋 Description Manage day-to-day relationships with Exiger customers (EMEA) based in London. Ensure customers derive value from Exiger’s SaaS tools and due diligence products. Coordinate with internal teams to deliver onboarding, support, and optimization. Own the customer renewal lifecycle and identify expansion opportunities. Educate customers on products, scopes, and processes; act as brand ambassador. 🎯 Requirements 3-5 years of customer-facing experience in a SaaS environment. Experience with customer success software (e.g., Gainsight). Strong understanding of technology products, third party risk, and supply chain risk. Excellent communication, presentation, and project management skills. Commercial awareness and ability to navigate renewals and growth opportunities. 🎁 Benefits Hybrid work policy; based in London with flexible work options. Exposure to Gartner-recognized supplier risk management solutions. Collaborative, fast-paced environment with growth opportunities.