Senior Team Manager - Tech (Streaming) | Shaw

📋 Description Lead multiple Content Protection Operations (CPro) teams to meet SLA, quality, and compliance Oversee day-to-day delivery of multiple workstreams in copyright infringement and legal claims. Drive workforce planning, governance, risk management, and continuous improvement. Collaborate with Legal, Content Operations, Workforce Management, Quality, Training, HR, and others. Ensure readiness for new initiatives, policy changes, and business requirements. 🎯 Requirements Bachelor’s degree in Business Admin, Legal Management, IT, or related field. 5+ years in Content Protection Operations or related domain (12+ months internal for internal Leadership experience managing Team Leaders or multiple teams in BPO/global ops. Strong knowledge of copyright regulations, DRM, and compliance governance. Proven track record delivering SLA, quality, CF/QD, AHT, and operational metrics. Excellent stakeholder management and executive communication skills. 🎁 Benefits Competitive compensation and benefits package. Opportunities for career growth and leadership development. Dynamic, global team environment.