Senior Manager, Client Operations

📋 Description Lead and transform operational support for client ops in fintech/payments Own end-to-end service performance metrics and escalation paths Coordinate incident response with engineering, vendors, and clients Drive root cause analyses and corrective actions Oversee multi-channel support operations (phone, email, chat, disputes) Manage third-party providers with QA and reviews 🎯 Requirements 8+ years in client/support operations leadership in fintech/payments/SaaS Experience managing technical incident response for enterprise customers Proven ability to support high-value enterprise accounts with execs Led support teams, contact centers, and third-party providers Strong payments ops knowledge: transactions, disputes, AML/KYC, PCI DSS Experience implementing/migrating CCaaS, CRM, telephony, AI support 🎁 Benefits Competitive compensation aligned with experience Fully remote work environment Health, dental, vision benefits PTO and work-life balance support Ownership of critical initiatives with business impact Exposure to senior leadership and strategic decisions