ServiceNow Business Analyst - HRSD/CSM/ITOM/ITAM

📋 Description Lead workshops and multiple implementations from a customer strategy standpoint Define customer needs, determine strategies, develop plans/proposals and make recommendations Own business requirements and priorities with clients/end users Conduct impact analysis on existing business processes Produce functional specs, wireframes, and mock-ups for delivery teams Partner with technical team to conduct demos and tells with client end users 🎯 Requirements 6+ years in a business-related role Strong knowledge of cloud-based business process architecture ServiceNow platform knowledge preferred Strong written and verbal communication skills Ability to assess risk and facilitate, coach, and mentor teams Ability to deliver high customer satisfaction and operate in a matrixed, change-driven environment 🎁 Benefits ServiceNow certifications opportunity and ongoing education Supportive, diverse workplace with equal opportunity employment