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Job Description
📋 Description Provide a top-notch client experience while answering a high volume of incoming calls from existing Review and respond to a high volume of emails (this may be over 100 emails a day) focused on Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 Assist with various administrative tasks such as clinic reschedules Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members 🎯 Requirements Previous experience of at least 1 year in a high-volume call center environment, with a proven Strong ability to manage and prioritize a significant volume of emails on a daily basis. Proficiency in call routing and effective communication with team members to ensure seamless client Experience with administrative tasks, including appointment scheduling and rescheduling. Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire. Comfortable using communication platforms like Slack and Google to liaise with remote team members 🎁 Benefits Support for your physical and mental wellness: medical, dental & vision plan options and access Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond Vet Dedication to your financial future: 401k match and competitive pay: starting pay is $16-18/hr A place to grow: culture that is centered in learning and development, career pathing, mentorships
