L2 Technical Support Engineer

📋 Description Oversee system reliability in production Deep-dive troubleshooting of complex issues Collaborate with product teams for permanent fixes Analyze logs, traces, and metrics across IoT and cloud Handle L2 requests from detection to resolution Provide data-backed performance improvements 🎯 Requirements 3+ years in L2 Technical Support or Tech Operations Root-cause investigations and incident resolution Log analysis with Splunk, SQL, or similar tools Linux, network protocols, IoT, and cloud concepts Jira usage with cross-functional teams Strong analytical and structured problem-solving 🎁 Benefits Competitive compensation and perks Performance and loyalty bonuses Remote work mode in Ukraine Medical insurance from day one Vacation, holidays, and educational leaves Office snacks and meals in Kyiv/Lviv offices