Tier 2 - Member Support Agent (Offshore - Philippines)

📋 Description Act as main escalation point for complex Member support issues requiring critical thinking Manage a range of complex cases: policy inquiries, financial disputes, platform issues, membership Own cases end-to-end to ensure prompt resolution Represent PadSplit with empathy, professionalism, efficiency Develop solutions balancing member needs and policies Educate members about platform, policies, and product offerings 🎯 Requirements Thrive in a fast-paced, evolving environment Stay composed under pressure handling complex interactions Strong verbal and written communication skills Explain complex topics clearly and empathetically Problem-solver with analytical thinking Balance empathy with firmness, prioritize multiple tasks