Job Description
📋 Description Primary technical owner for long-term customer success. Architect and guide implementation of complex observability solutions across varied environments. Build strategic relationships with engineers, SREs, and architects. Represent the technical voice of customers internally to influence product roadmap. 🎯 Requirements Located on the East Coast Bachelor’s degree in CS/IT/Math or equivalent experience Experience deploying and operating Kubernetes 5+ years in technical support, TAM, consulting, SE or similar roles Strong understanding of observability; Grafana, Prometheus, Loki a plus Excellent problem-solving, communication, and multi-client management 🎁 Benefits 100% Remote, Global Culture Transparent communication and open decision-making Innovation-driven environment with autonomy and support Open Source roots and empowered teams Career growth opportunities and approachable leadership In-person onboarding and generous leave policy
