Customer Service Agent (Bilingual in Spanish and English)

📋 Description Communicates with Kafene customers via telephone, and attracts potential customers by answering Maintains customer accounts by verifying and recording account information. Includes updating Manages large amounts of incoming calls. Places outbound calls as necessary for customer account Resolves product or service problems by clarifying the customer's complaint; determining the cause Builds sustainable relationships of trust through open and interactive communication. Provides Follows all Kafene procedures, guidelines, and policies, including implementing any changes when 🎯 Requirements You are comfortable working in a remote environment with reliable internet access. You have proven customer support experience, ideally in the rent/lease-to-own industry. You exhibit strong phone contact-handling skills and active listening. You possess excellent communication and presentation skills; being bilingual is a plus. You demonstrate the ability to multitask, prioritize, and manage time effectively. You hold a high school diploma or equivalent; a college degree is preferred. 🎁 Benefits Compensation: from $8/hour plus overtime pay (average of $1,000 - $1,400 total compensation per Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting