L1 Technical Support Engineer

📋 Description Customer Issue Management and queue prioritization Provide phone/chat support and track ticket status Collaborate with Product Development, Finance, Legal, etc. for coordinated responses Document customer interactions and create/update knowledge base articles Continuous improvement of technical knowledge and product feedback 🎯 Requirements Bachelor's degree in Computer Science Excellent English communication (verbal/written) Strong problem-solving and attention to detail Experience with ticketing systems and customer support tools Proficiency in Windows and Windows Server environments Knowledge of networking principles and protocols 🎁 Benefits Equal opportunity employer; diverse and inclusive workplace Opportunity to contribute to OPSWAT products and growth