Customer Service Representative - Mandarin and English (Interim)

📋 Description Handle customer queries via chat, email, phone, and social media. Mediate disputes between sellers and buyers to resolve issues. Provide timely, accurate solutions to ensure customer satisfaction. Collaborate with Sales, Experts, and other departments to improve service. Work in a hybrid setup with at least two days per week in the Lisbon office. 🎯 Requirements 1 to 4 years of direct experience in Customer Service or Content Moderation. Professional speaking/writing in Mandarin and English. Strong analytical and critical thinking skills. Able to switch between channels (phone, email, chat) efficiently. Team players with good cross-department collaboration. Willing to commute to Lisbon office and work in the office>=2 days/week. 🎁 Benefits A competitive Annual Gross Base Salary of 18,000€-23,000€ depending on level and experience. Health Insurance from day 1 (including dental). Work From Home Allowance to help with monthly bills. Commuting between home and office covered by the company. Office located in central Lisbon with hybrid working options.