Manager, Trial Experience - SaaS

📋 Description Lead and develop a remote Trial Experience team for a SaaS company Monitor KPIs, drive accountability, analyze growth metrics Improve processes to boost team efficiency and engagement Provide technical guidance and escalate issues as needed Foster a high-performance culture and strong cross-functional collaboration Own escalation handling and customer-facing support via Zoom 🎯 Requirements Bachelor’s or equivalent SaaS leadership experience 5+ years leading customer-facing teams in SaaS 3+ years staffing, coaching, and people management Strong data analytics, problem solving, and CRM familiarity Proven ability to collaborate with senior leadership Excellent written and verbal communication skills 🎁 Benefits Remote-first environment Collaborative team with growth opportunities Exposure to data-driven decision making Opportunity to shape trial experience strategy Close alignment with product-led growth goals