Supv, Patient Success

📋 Description Supervise a team of Patient Success Specialists Daily supervision of staff across department sub-teams Provide feedback on hiring, discipline, and performance evaluations Ensure the team exceeds KPI and performance metrics Monitor QA of inbound/outbound calls and emails/faxes Coordinate coverage for vacations and training per job description 🎯 Requirements Bachelor’s degree or equivalent in Healthcare, Marketing, or Business field 5+ years healthcare experience Experience with insurance claims submission and software (Xifin, AMD, LIMS a plus) Strong knowledge of healthcare reimbursement, coding, and billing practices Strong analytical, communication, and organizational skills; proficiency with Microsoft Office HIPAA/PHI privacy training required within first 30 days 🎁 Benefits Comprehensive medical, dental, vision, life and disability plans Fertility care benefits and free testing for employees and families 401k, commuter benefits, and generous referral program