Job Description
📋 Description Deliver VIP service to Premium clients, review tickets for trends, ensure swift resolution. Collaborate with CSMs, AMs, PS, TAMs, and leadership to maximize satisfaction. Provide top-tier multi-channel support via phone, video, email, and chat. Diagnose complex software issues, identify root causes, propose solutions. Partner with Product during feature rollouts to share client insights. Document environments and processes to boost knowledge sharing. 🎯 Requirements Bachelor’s in CS/IT or equivalent, 3.5+ years SaaS tech support. Strong technical aptitude and autonomous troubleshooting. Proficient with Zendesk, Salesforce, Slack, Jira. Excellent verbal and written communication for diverse audiences. Customer-centric mindset, self-starter, proactive problem solver. Collaborative, team-oriented, and able to advocate for clients. 🎁 Benefits Competitive compensation with additional bonus opportunities. Health benefits and ESPP with 15% discount. Paid vacation, Docebo Days, and flexible holiday policy. Family-friendly programs and global team events. Supportive culture that values growth and inclusion.
