Senior ITSM Process & Documentation Consultant

📋 Description The Senior ITSM Process & Documentation Consultant will design, improve, and document IT Develop and refine ITSM policies, standards, process flows, RACI matrices, and performance Create documentation including decision guides, escalation procedures, checklists, templates Support ITSM process design across Incident, Problem, and Change Enablement areas. Translate business decisions into ServiceNow functional requirements (workflows, roles, fields Facilitate client workshops to gather requirements, validate assumptions, and capture feedback. 🎯 Requirements Strong ITSM consulting experience with excellent documentation capabilities. Experience in enterprise IT settings, retained IT functions, or multi-provider environments. Experience with ServiceNow-enabled ITSM processes and translating requirements into design concepts. Working knowledge of ITIL v4 or v5; strong MS Word and PowerPoint; clear written and verbal Ability to explain complex processes to non-technical audiences; manage ambiguity and evolving Consulting mindset; ability to work independently and with stakeholders; Bachelor’s degree or 🎁 Benefits Fully remote work environment with flexibility and autonomy. Opportunity to contribute to enterprise-level digital infrastructure and IT transformation Exposure to complex ITSM improvements and ServiceNow-driven environments. Collaborative culture with a global network of professionals. Flexible contractor engagement structure.