IT Customer Service Technician

📋 Description PAE FIRES end user support, ticket response, resolution, and escalation. Respond to inquiries from computer users; assist in resolving IT problems. Diagnose computer hardware and software issues. Respond to phone calls; use automated service desk to assist. Guide users in hardware/software installation, operation, troubleshooting. Be proficient with gov't software/hardware; provide guidance. 🎯 Requirements High School Diploma / GED. 2+ years' experience. Excellent Customer Service skills. Professional demeanor and appearance. Good communication skills. Ability to work with a diverse and dynamic team. 🎁 Benefits Not specified in listing.