L3 Systems Support Engineer

📋 Description Provide Level 3 technical support across Microsoft cloud, server infrastructure, virtualization Work across multiple customer environments, ownership of complex issues, root-cause analysis and Mentor junior engineers, contribute to continuous improvement, and maintain high service standards. 🎯 Requirements Strong experience in Level 3 Systems Support or equivalent Infrastructure Support. MSP experience or background working within an MSP environment. Extensive experience with Microsoft 365 and hybrid cloud environments. Windows Server, Active Directory, and Microsoft infrastructure administration. Experience with virtualization (Hyper-V/VMware), networking fundamentals, VPNs, firewalls, DNS, and Excellent troubleshooting with root-cause analysis and incident management. 🎁 Benefits Australian Dollars pay currency; medical insurance from day one for you and dependents; OPD