Technical Support Engineer L1

📋 Description Provide entry-level tech support for diagnosing and fixing software/hardware issues Troubleshoot protocols on NetApp hardware to isolate and resolve problems Work with a team to learn NetApp OnTap and hardware troubleshooting Assist top accounts and manage Premium cases after training Create knowledge base articles to share solutions Collaborate with engineers to learn new technologies 🎯 Requirements English written and verbal communication (B2+) Strong customer service skills under stress Quick learner with new technologies Ability to follow standard troubleshooting processes Knowledge: Storage NAS/SAN, TCP/IP, Hardware/ RAID, Windows/Unix, Data protection