Customer Success Director | Fully Remote US

📋 Description Own a portfolio of strategic and enterprise customers, accountable for retention, expansion Proactively identify risk, opportunity, and whitespace, translating insights into actionable Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding hiring Facilitate high-impact executive business reviews, roadmap discussions, and value alignment Partner with Sales and Renewals to drive expansion, renewal outcomes, and commercial success Translate HireVue usage into measurable business outcomes such as time-to-hire, candidate 🎯 Requirements 5+ years in Customer Success, Consulting, Account Management, or Enterprise SaaS with 3+ years Proven ability to influence senior executives and drive adoption across complex organizations Experience navigating matrixed, global enterprises with multiple stakeholders Strong track record of driving customer outcomes: adoption, retention, expansion, health Comfortable owning both customer relationship and commercial outcomes Exceptional prioritization, program management, and stakeholder communication across a large 🎁 Benefits Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match Work-from-home role with occasional travel up to 30% Security policies to protect work-related data in remote settings; BYOD policy considerations Equal opportunity employer; commitment to inclusion and non-discrimination