Technical Enablement Manager

About Recast:

Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them.

About the Role:

Recast Software is looking for a Technical Enablement Manager to lead, evolve, and optimize our existing Customer Enablement Program to drive both the depth and breadth of product utilization across our customer base. You'll leverage your extensive experience in ConfigMgr/ MECM/ SCCM and Intune to strengthen and scale established enablement initiatives that help our ever-expanding customer base use the Recast product suite to its full potential. Deploying and refining curriculum at scale, you'll reach thousands of users to train and certify them on Recast's product. Your work will be integral for all customers, from getting brand new customers familiar with the tools, to helping our most advanced users expand their utilization of products they've used for years.

The ideal candidate has expertise in endpoint management with SCCM/ MECM/ ConfigMan and Intune who loves to share their expertise to help other system administrators do their jobs better. Not only are you a natural teacher who breaks down complex topics, so they are understandable and interesting, you're also a constant and curious learner. You enjoy improving and expanding established programs, using data and feedback to refine content, delivery, and outcomes over time.

What You'll Do:

• Maintain Recast's Customer Enablement Program; reviewing our enablement strategy, crafting the training content, and executing the Program at scale across our growing customer base

• Build and maintain a library of engaging and effective curriculum; identifying the most important topics to educate our customers and actively filling gaps in our enablement offerings

• Work with internal Subject Matter Experts to capture and share best practices with our customers

• Deploy and utilize an enablement platform (NorthPass now Gainsight Customer Education) to disseminate trainings and courses at scale

• Craft and host live webinars

• Strive to improve internal and external knowledge bases by investing your learnings back into the enablement program, documentation, and other resources.

• Develop a deep understanding of Recast’s products, our customers’ environments, and the systems market at large

• Develop a deep understanding of our customers and how we can best serve their enablement needs

• Work cross functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve

What You'll Bring:

• 3+ years’ experience using ConfigMgr (SCCM), preferably using the Enterprise Right Click Tools

• 2+ years’ experience using Microsoft Intune

• Enthusiasm for helping people, especially your peers, get the most value out of tools and products

• Experience crafting content and leading trainings for a technical audience

• Exceptional communication, instructional, and presentation skills with strong customer service

• Comfortable working in multiple platforms and mediums to most effectively deliver instructional content

• Highly accountable and self-motivated, comfortable owning projects from conception to follow-through while handling competing (and sometimes cross-functional) priorities

• Strong problem solving and critical thinking skills

What Stands Out:

• Experience with customer enablement

• Experience working with external customers

• Experience in the SaaS industry

• Experience using enablement platforms (like Skilljar or Gainsight)

What We Value:

• We take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team.

• We get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement.

• We work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork.

• We embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.

• We choose empathy. We aim to deeply understand the needs of our customers and one another - it's the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey.

What We Offer:

• The salary range for this position is $90,000-$115,000. Salary offered will vary based on the full context of experience, skills, education, and location/ cost of living

• 7.5% annual bonus potential

• Medical, dental, and vision

• FSA or HSA with company contributions

• Employer paid STD, LTD, AD&D and life insurance

• 401k with 4% employer match

• Work-life balance, flexible time off, and remote work options

• Parental leave

Why we love working at Recast:

It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.

Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.

Originally posted on Himalayas