L2 IT Support Engineer

📋 Description Primary technical support contact for an assigned customer. Provide support via phone, email, remote tools, and ticketing platform. Investigate and resolve desktop, application, user, and access issues. Own support requests through to resolution or escalation. Build trusted relationships with customer users through responsive support. Collaborate with a remote MSP team to support business technologies. 🎯 Requirements Level 1.5 or Level 2 Service Desk/Internal IT Support experience. Experience supporting Microsoft 365 environments. Strong Windows desktop and laptop troubleshooting. Experience with user onboarding, offboarding, identity management. Experience supporting users via phone, email, and remote tools. Excellent troubleshooting, problem-solving, and customer service skills. 🎁 Benefits Australian Dollars salary payments. Medical insurance from day one for you + spouse. Home office setup allowance. Internet allowance to stay connected. Gym & wellness allowance. Regular team events and engagement activities.